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What you will do
1. Admissions consulting
- Receive and advise prospects from marketing channels (Facebook, Website, Hotline, Zalo, TikTok, workshops, referrals, partners…).
- Understand each student's needs, current level and goals to recommend the right course.
- Present learning pathways, programmes, tuition, offers and Clever Academy policies.
- Answer parent and student questions professionally, accurately and promptly.
2. Nurturing & conversion
- Manage your prospect pipeline in the CRM.
- Proactively follow up: placement tests, trial classes, workshops and centre activities.
- Run telesales, email, Zalo and SMS touchpoints to lift conversion.
- Meet personal sales and conversion targets by month/quarter.
3. Student care
- Work with the Academic team to follow student progress.
- Handle feedback and issues; own the student experience.
- Advise on re-enrolment, pathway upgrades and next programmes.
4. Marketing & events
- Help run workshops, Open Days, seminars and admissions events.
- Give lead-quality feedback and customer insights to Marketing.
- Support livestreams, webinars and communications when needed.
5. Data management
- Keep customer records complete and accurate in the CRM.
- Report sales, conversion rates and pipeline.
What we look for
- Knowledge of the US education system.
- Familiar with international standardized tests: SAT, GMAT, GRE, TOEFL, IELTS.
- Strong consulting, communication and persuasion skills; a good listener who uncovers customer needs.
- Proactive, results-driven and highly responsible.
- Able to work independently in a remote/hybrid model.
- Good English is a plus.
- Based in Hanoi or Ho Chi Minh City.