Loyalty Programme Terms & Conditions

1. Scope & how you join

CA Loyalty is the customer loyalty programme run by Clever Academy Joint Stock Company for learners enrolled at Clever Academy.

Joining is automatic and free: there is nothing to sign up for and no fee of any kind. Your points account opens when your first tuition payment is confirmed.

These terms form part of our General Trading Conditions. Anything not covered here is governed by the General Trading Conditions, the Terms of Use and the Privacy Policy published on this website.

The version published at this address is the version in force. The summary on the programme page is there to make the rules easy to picture; where the two differ in meaning, this page governs.

2. Earning points

• Every confirmed TUITION payment earns 3% of the amount paid, in points.
• Points are rounded down to whole points at a rate of 1 point = 1,000₫. A payment too small to reach one point earns nothing.
• Each payment earns points once only. The system blocks duplicate crediting, including when a payment gateway reports the same payment more than once.
• Payments that are not tuition earn no points: reservation deposits, amounts we collect on behalf of third parties, official test fees charged by testing organisations, and university application fees.
• Points are credited automatically once a payment is confirmed — you do not have to ask. You receive an email as soon as they are credited.
• Your membership tier and any running earning campaign increase the points for that payment. The multiplier applied is written into the ledger entry so you can check it.

3. Membership tiers

Your tier is determined by the TOTAL POINTS YOU HAVE EARNED over your whole time with us, not by your current balance.

• Spending points on tuition or on rewards never moves you down a tier. Neither does expiry.
• Points refunded to you because a redemption could not be fulfilled are not counted a second time towards your lifetime total.
• Tier names, point thresholds and benefits are published on the programme page. The programme currently has 4 tiers.

Thresholds and benefits may be adjusted under section 9. Tiers are assigned by the system, and you are emailed when you move up.

4. Spending points on tuition

• Each redemption must be at least 10 points.
• Points may cover at most 20% of any single tuition invoice. The balance of the invoice is paid by the methods set out in our Payment Policy.
• Tell your advisor before the enrolment form or invoice is issued. The reduction is stated on the document itself.
• Points cannot be converted to cash, withdrawn, sold, transferred or given to another person. They belong to the enrolled learner.
• Points cannot be applied to amounts collected on behalf of third parties.

If tuition is refunded on an invoice where points were used, we refund in cash the part you paid in cash, and credit back to your points account the part that was paid in points. Points are never refunded as cash.

5. Redeeming rewards

• The reward catalogue — point cost, quantity, minimum tier and validity period of each reward — is published in the Student Portal at the time you redeem.
• Points are deducted as soon as you submit a redemption request, so the reward is held for you while the request is processed.
• If the request cannot be fulfilled — the reward is out of stock, its validity period has ended, you do not meet a condition, or the request is cancelled — every point deducted is refunded in full and you receive an email explaining why.
• Rewards cannot be converted to cash or transferred to another person.
• Some rewards limit how many times one learner may claim them; the limit is shown on the reward itself.

6. When points expire

Any unused balance expires on 31 December each year. Expiry is written into your ledger as its own entry, so you can see it rather than watching a balance quietly drop.

• We send three reminders before expiry — on 1, 20 and 29 December — to learners with a valid email address and a balance of at least 10 points.
• Expired points cannot be reinstated and are not compensated in cash or in any other form.

7. Your ledger & checking it

Every movement — earning, spending, adjustment, expiry — is recorded as its own ledger entry with the time, the reason and the related document. Your balance is always the sum of those entries.

You can see your balance, your tier and your full transaction history in the Student Portal using the account issued to you.

If something looks wrong, contact us on 097 586 1994 or at info@cleveracademy.vn. We reconcile the ledger against the tuition receipts and respond following the process on our Complaints page.

8. Adjusting & recovering points

We adjust down or recover points already credited in the following cases:

• The payment the points were based on is cancelled, has its amount changed, or the tuition is refunded.
• Points were credited in error, whether through a technical fault or a mistake in data entry.
• The programme is abused for undue gain — fabricated transactions, false information, or several accounts used for one person.

Every adjustment is recorded as its own ledger entry stating the reason, who made it and when, so you can always trace why a balance changed. Where the programme has been abused, we may suspend the account’s participation in the programme and will inform the learner.

9. Changes, suspension & closure of the programme

• We may adjust the earning rate, the value of a point, the maximum share of an invoice points can cover, tier thresholds and the reward catalogue. What applies at any time is what is published on this page and on the programme page.
• Changes take effect when published and are not applied retrospectively to points already earned.
• If the programme is suspended or closed, we will announce it on the website and email learners who still hold a balance at least 30 days beforehand, so there is time to use the points.

10. Personal data

To run the programme we process learner identification details, enrolment records and tuition payment data, in line with the Privacy Policy published on this website.

Emails about your points — points credited, points about to expire, redemption outcomes — are transactional messages about the programme you are in, not marketing.

11. Complaints & governing law

Complaints about the programme are received on 097 586 1994, at info@cleveracademy.vn, or in person at either campus. Timeframes and the process are on our Complaints page.

Disputes are settled first by negotiation and conciliation; failing that, by a competent court in Vietnam under Vietnamese law.