Privacy Policy

1. Scope

This policy applies to personal data processed when you visit our website, request a consultation, enrol in a course, make a payment, use our training services, attend an event, submit a form, work with us, or interact with us by email, phone, social media or other digital channels.

By continuing to use the website or providing information to Clever Academy, you confirm that you have read and understood this policy. Where the law requires it, we will obtain consent or give a separate notice appropriate to the specific processing activity.

2. Personal data we may collect

• Identity: full name, date of birth, gender, and ID card or passport number where necessary.
• Contact: phone number, email address, contact address, and parent or guardian details where applicable.
• Transactions & study: courses enrolled, payment history and invoices, academic level and learning needs, and records of our correspondence, support requests and complaints.

We only collect data that fits the purpose we have notified, to the extent needed to deliver our services, run our systems, support customers, comply with the law, or on the basis of your valid consent.

3. Why we collect and use your data

• To deliver our services: receive enrolments and consultation requests, verify accounts, manage student records, arrange classes, schedules, materials and notifications, issue invoices, confirm payments and provide customer care.
• To operate and comply: keep our systems secure and prevent fraud, handle complaints, provide technical support, resolve disputes, meet our legal obligations, and improve our service quality and user experience.

Where we send marketing, promotions or newsletters, we do so according to your choices and applicable law. You can ask us to stop sending these at any time.

4. How we collect data

• When you complete a form on our website or a landing page.
• When you enrol, pay, or request a consultation.
• When you contact us by phone, email, social media or in person.
• When you interact with our website, including technical data needed for operation, security and statistics.
• When you take part in an event, survey, trial programme or other activity we run.

5. Cookies, technical data & analytics

Our website may use cookies, measurement tools and system logs to support website functionality, remember your preferences, improve performance, maintain security and analyse how our services are used.

You can configure your browser to refuse or manage cookies. Disabling some cookies may affect your experience or certain website features.

6. Who may access your data

Clever Academy does not sell your personal data. We share data only to the extent necessary and consistent with the purpose notified to you, or where the law requires it.

• Authorised internal staff and departments — to run our services, provide customer care, manage student records, finance, IT, complaint handling and internal control.
• Authorised service providers — for technical infrastructure, email, payments, data storage, customer support or related contracted services.
• Competent state authorities — to meet reporting duties or lawful requests from authorities with jurisdiction.
• A transferee in a corporate transaction — in a merger, acquisition, restructuring or transfer of part or all of the business, subject to equivalent confidentiality obligations.

Where we engage a data processor or service provider, we apply appropriate controls so the data is processed only for the stated purpose, is properly secured, and is not used without authorisation.

7. How long we keep your data

We retain personal data for as long as needed to meet the purpose of collection, perform our contract, provide customer care, resolve disputes, meet accounting and tax requirements, protect the lawful rights of the parties, and comply with our legal obligations.

When data is no longer needed, or when we receive a valid request from the data subject, we will consider deleting, destroying, anonymising or ceasing to process it, in line with applicable rules and the nature of the data.

8. How we protect your data

• Access control based on role and business need.
• Technical, administrative and organisational safeguards.
• Password management, permission control, backups and system monitoring.
• Restricted physical and electronic access to personal data.
• Procedures for receiving, handling and remediating incidents where needed.

9. Your rights as a data subject

Under applicable law and depending on the circumstances, you may have the following rights over your personal data:

• Access — ask what data we hold about you and the scope of our processing.
• Correction — ask us to amend, complete or update data that is inaccurate or incomplete.
• Withdraw consent — where processing relies on your consent, withdraw it as provided by law.
• Erasure or restriction — where the law allows and consistent with our mandatory retention duties.
• Objection — object to certain processing of your personal data, within the limits set by law.
• Complain — raise a request, concern or complaint about our processing with us or with the competent authority.

To protect your account and data, we may ask you to verify your identity before we act on certain data requests.

10. How to access, correct or make a request about your data

You can send any request about your personal data by email to info@cleveracademy.vn, by hotline 097 586 1994, or in person at our office. We will receive, assess and respond within a timeframe appropriate to the nature of your request, in accordance with the law and our internal procedures.

• Ask what personal information we currently hold.
• Ask us to update or correct your information.
• Ask us to stop sending marketing.
• Ask for help if you suspect unauthorised access.

11. Complaints

Any feedback, concern or complaint about information security and personal data can be sent to us through our official contact channels. We will handle it in good faith, cooperatively, transparently and in compliance with the law. See our Complaints & Disputes page for our process and timelines.

12. Data controller contact details

• Company: Clever Academy Joint Stock Company
• Registered office: Số 139, phố Nguyễn Thái Học, Phường Ô Chợ Dừa, Thành phố Hà Nội, Việt Nam
• Business registration / Tax code: 0106793422
• English training operating licence no. 4280/GCN-SGDĐT, issued by the Department of Education & Training, Hanoi
• Legal representative: Nguyễn Việt Quang
• Phone: 097 586 1994
• Email: info@cleveracademy.vn
• Hanoi Campus: 3rd Floor, Viet Tower, 1 Thai Ha Street, Dong Da District, Hanoi
• Saigon Campus: Unit 1681, 16th Floor, Bitexco Financial Tower, 2 Hai Trieu Street, Ben Nghe Ward, District 1, Ho Chi Minh City
• Website: https://cleveracademy.vn

13. Changes to this policy

We may update this Privacy Policy to reflect changes in law, our systems, products, services or data-processing practices. The updated version is published on this website and takes effect from publication unless we state otherwise.

Where a significant change could materially affect your rights or interests, we will consider giving notice in a manner appropriate to the change and to the service concerned.