Clever Academy Zalo Mini App Terms

1. Provider and scope

The “Clever Academy” Mini App on the Zalo platform is developed and operated by Clever Academy Joint Stock Company (the Clever Academy brand, enterprise code 0106793422). By opening and using the Mini App you agree to these terms, together with Clever Academy’s general Terms of Use and Personal Data Protection Policy.

The Mini App is an additional way to access Clever Academy’s services; it does not replace your training contract or employment contract. Tuition is shown for your information only; the Mini App does not collect money. All payments follow Clever Academy’s Payment Policy.

2. Who can use it and how

• Visitors: browse courses, teachers, upcoming classes, events and articles; take the placement test; request advice, get a quote, register for events. No account link needed.
• Students and parents: after linking, see the schedule, attendance, homework, results, tuition and loyalty points of that student only; take quizzes, submit homework, do 5 practice questions a day, check in by QR code in class, send support, deferral or make-up requests; report an absence for a session; add the class schedule to their phone calendar. Parents can see their child’s data and can do only these things: report (and cancel) an absence for their child; message the academic office about their child’s learning (the question is copied to the class teacher; the academic office replies in the Mini App, and by email if the center has the parent’s email); turn a link to their child’s class schedule on or off for their own phone calendar - no submitting or doing work on the child’s behalf.
• Teachers: see their teaching schedule and classes (and add it to their phone calendar); take attendance, write session logs, set and grade homework (with an optional AI draft band score for IELTS Writing), post class announcements, open class materials; see a weekly class health report.
• Staff: clock in, timesheets, payslips, requests and explanations, internal tasks; managers approve their team’s requests.
• Consultants and managers: work with leads, students and enrolments within their CRM permissions; they must pass an extra verification with a code sent to their work email (or an authenticator app) before this access opens on a device.
• Vietdemy learning (anyone, including visitors): Vietdemy is Clever Academy’s online learning platform. After linking a Vietdemy account you can study the courses you already have and free courses, save progress, take quizzes, see certificates and activate a course with an activation code. The Mini App does not sell courses, show prices or link out to other websites.
• You are responsible for keeping your phone and Zalo account secure. Do not use the Mini App to access data that is not yours, and do not interfere with, probe or disrupt the system.

3. Permissions the Mini App asks for on Zalo

The Mini App asks for no permission when you first open it. Each permission is requested only when you tap a feature that needs it, through Zalo’s standard dialog. You can refuse; everything else keeps working.

• Zalo phone number: when you tap “Link account” (after an explanation screen and a separate consent box) to find the student, parent, teacher or staff profile that uses this exact number; when you tap “Find with Zalo number” (with its own consent box) to find a Vietdemy account using this exact number; or when you tap “Use my Zalo number” to pre-fill a consultation or quote request.
• Current location: only when staff tap “Clock in” / “Clock out”, to confirm they are within the campus radius. The location is read once and stored with the attendance record together with the distance to the campus. The Mini App does not track location continuously and never reads the location of students, parents or visitors.
• Download files to the device: when you tap to download a payslip (PDF), a document or learning materials.
• Open documents: when you tap “Open” on lesson materials, Vietdemy lesson documents, documents or submissions, to view them in Zalo’s viewer (through a temporary link that expires).
• Scan QR codes: when you tap “Scan QR to check in” (students, in class), “Ticket check” or check a student card (staff). The Mini App only reads the content of the QR code; it does not take or store camera images.
• The Mini App also uses basic Zalo features: sign-in with Zalo (a user ID specific to this Mini App, your name and profile picture), the Mini App’s own storage on your device, sharing, opening a chat with the Clever Academy Official Account and calling the hotline when you tap.

4. Personal data processed

• When you open the Mini App: the Zalo user ID specific to this Mini App, and your Zalo name and profile picture within what Zalo allows.
• When you choose to send it: full name, phone number, email, course of interest, current and target score, placement test results, your message, and your consent choices.
• After you link an account: the data Clever Academy already holds about you (schedule, attendance, homework, scores, tuition, loyalty points; teaching schedule; timesheets, payslips, requests) and new data you create in the Mini App (answers, submissions, daily practice and badges, absence / deferral / make-up requests, attendance with the QR scan time, event check-ins, session logs, clock-ins with location, requests, explanations, leave approvals, customer care notes).
• Phone calendar link (only when you turn it on): a private link from which the calendar app on your phone (Apple, Google…) fetches the class or teaching schedule - class name, time, room / campus, teacher name, session topic, cancellations. It never contains online class links, phone numbers or emails. Anyone holding the link can read that schedule; Clever Academy stores only a hash of it, and you can turn sync off at any time (the link stops working within about 30 minutes).
• Digital student card: the QR code on the card changes every few minutes; whoever scans it (front desk, partners) only sees your first name and whether you are currently studying - not your full name, phone number, email or student code.
• On your phone: the session token, linked accounts, a short-lived copy of home screens, saved courses, recently viewed items and event ticket codes - kept only in the Zalo storage reserved for the Mini App.
• Error reports (automatic): when the Mini App hits an error it sends a technical report with no personal data - the error message, the screen that was open, the app version, the device type and Zalo version - so Clever Academy can fix it; reports are kept for up to 60 days.
• Vietdemy (only if you link or create an account): your Vietdemy email and a 6-digit code sent to it (valid 10 minutes, stored only as a hash; a code is sent to any valid email, so the Mini App never reveals which emails have an account); for a new account, your name, optional phone number and your consent to Vietdemy’s Terms and Personal Data Protection Policy (the exact wording, time and page are stored as evidence); and your learning data - courses, lesson progress, video position, quiz answers and scores, certificates. If the email in the Clever Academy student profile you linked with your Zalo number, or a Zalo phone number you chose to share, matches exactly one Vietdemy account, the Mini App shows a partly hidden email and links only after you confirm; the account owner is emailed.
• One shared profile, “fill the blanks” only: when you link, create a Vietdemy account or edit your profile in the Mini App, your name, phone number and profile picture from Zalo or your Clever Academy student profile are copied only into EMPTY fields of the Vietdemy account, and your Vietdemy email is copied into your Clever Academy student profile only if it has no email. Nothing is ever overwritten, the student phone number is never changed from Vietdemy, and every copy is logged.
• Vietdemy notifications inside the Mini App: when you earn a certificate, when you have turned on “Remind me weekly” for a learning plan and are behind schedule (at most once a week), and before live sessions of courses you are enrolled in (24 hours and 1 hour before), a notification appears on the bell icon and in a list in the Vietdemy section - course name, certificate code, lessons to study, class time and when you read it; never the class room link. They belong to your Vietdemy account, only appear inside the Mini App, are never sent as Zalo / OA messages, and are kept for up to 180 days (latest 200).
• The Mini App never reads your contacts, messages or Zalo friends list. Photos or files are sent only when you choose them for a submission.

5. Purposes

• Link Zalo to the right profile at Clever Academy and show only your own data.
• AI assistant: writes the weekly learning summary, suggests a roadmap after the placement test, answers advisory questions, helps teachers draft comments, summarise their weekly class health (from numbers only, without student names) and draft IELTS Writing band scores, and helps staff record call outcomes. AI-written content is always shown to people to review; the AI never decides scores, fees or record status on its own - IELTS band estimates are a draft and the teacher decides the score.
• Advice, quotes and placement test scheduling you ask for.
• Running classes, timekeeping and internal work management.
• Letting you study your Vietdemy courses in Zalo with the same progress and certificates as on the web.
• Offers, class schedules and newsletters: only if you tick the separate marketing consent box. Without it you still get full advice.
• Keeping the system secure, detecting unusual access and handling complaints. Whenever a new Zalo link is made to a profile, Clever Academy emails the profile owner.

6. Sharing

Clever Academy does not sell personal data and does not share it with third parties for advertising. Data is accessed only by Clever Academy staff whose role requires it, under access controls; by contracted technical providers (servers, database, email delivery, and an AI service that automatically processes text to be summarised or rewritten - never for advertising); by Zalo as the platform running the Mini App; by Vietdemy (operated by the same company) when you link a Vietdemy account - Vietdemy staff can see that the account is linked to Zalo and the matching Clever Academy student profile, if any; by the calendar provider you choose (Apple, Google…) when you add the calendar link to your phone yourself; and by competent authorities when lawfully required.

7. Retention

• Mini App sign-in session: 30 days, after which the Mini App signs you in again when you open it.
• Zalo ID, Zalo phone number and account links: until you unlink, delete your data or revoke the Mini App’s permission in Zalo.
• Extra verification for consultant and manager accounts: 30 days per device.
• Vietdemy link: until you unlink it, delete your Zalo data or revoke the Mini App’s permission in Zalo. Email verification codes expire after 10 minutes and are deleted after 1 day. Your Vietdemy account and learning data are kept under Vietdemy’s Personal Data Protection Policy.
• Phone calendar link: until you turn sync off, get a new link, unlink or delete your Zalo data.
• Short-lived copies on your phone: up to 1 day for account data, up to 7 days for public content.
• Advisory records, learning records, tuition and timesheets are business records, kept under Clever Academy’s Personal Data Protection Policy and the law.

8. Withdrawing consent and deleting data

• Delete immediately in the Mini App: Account → “Delete my Zalo data”. Your Zalo ID, Zalo phone number, all account links (including the Vietdemy link) and data stored on the device are deleted at once.
• Remove a single link: Account → the ⋮ button next to the account → “Unlink”. Vietdemy: Account → “Vietdemy profile” → “Unlink Vietdemy from Zalo” (your Vietdemy account, courses and progress are kept).
• Revoke through Zalo: when you remove the permissions granted to the “Clever Academy” Mini App in Zalo’s permission settings, Clever Academy is notified by Zalo and automatically deletes your Zalo data.
• Stop marketing: use the unsubscribe link in any email, or message Clever Academy.
• Learning, tuition and HR records, and your Vietdemy account, are not deleted with it, because they are business records. To see, correct or request deletion of that data, contact us as in section 10.
• Students under 16 should link accounts and send information together with a parent or guardian.

9. Data protection and limitation of liability

Connections are encrypted; session tokens are stored hashed on the server; each role can only call the functions of that role; manager accounts require extra verification. If an incident affects personal data, we handle it and notify as required by law.

The Mini App depends on the Zalo platform and your network; Clever Academy is not responsible for interruptions caused by Zalo, your carrier or your device. The official record of schedules, tuition and pay is always the one held by Clever Academy.

10. Contact and changes

• Clever Academy Joint Stock Company
• Registered office: No. 139 Nguyen Thai Hoc Street, O Cho Dua Ward, Hanoi City, Vietnam
• Email: info@cleveracademy.vn · Hotline: 097 586 1994
• Or message Clever Academy inside the Mini App: Account → “Message Clever Academy”.

When these terms change, the new version is published on this page and in the Mini App with its effective date. Effective 24/09/2026, updated 25/09/2026 (QR scanning, absence reports, digital student card, AI assistant), 27/09/2026 (parent messages to the academic office, phone calendar, class health report, IELTS Writing draft bands) and 06/10/2026 (Vietdemy learning, account linking and quick sign-up, shared profile). If the English and Vietnamese versions differ, the Vietnamese version prevails.